Questions
If you still need an answer, call the shop or send a message.
Do I need an appointment?
Walk-ins are welcome. An appointment holds a check-in window so you spend less time waiting. You can book online or call the shop.
How long does a repair take?
Screens, batteries, and many port repairs are often done the same day when the part is in stock. Water damage, data recovery, and motherboard work take longer. We will tell you before we start.
Do I pay when I book?
No. Booking an in-store visit is free. We diagnose the device and quote the repair before you approve it. You pay when you pick the device up.
What does the warranty cover?
Most repairs include a one-year limited warranty on the work we did and the part we installed. It does not cover new damage, liquid, or a different fault. Read the repair terms for the full limits.
Will I lose my photos?
A lot of repairs keep your data, but opening a device always has some risk. Back up before you come in. If you need data recovered from a device that will not turn on, tell us that first.
What should I bring?
The device, the charger if you have it, and the passcode. For an iPhone restore, you may also need the Apple Account password. For a transfer, bring both devices.
Can I cancel or change my time?
Yes. Use the link in your confirmation email, or call the shop. Please cancel if you cannot make it so someone else can take the window.
Do you buy or sell devices?
We sell accessories and, when we have them, refurbished phones. You can reserve an item online and pay when you pick it up. Trade-ins are quoted in the shop after we see the device.
What if I leave my device?
We hold repaired devices for pickup. Devices left longer than the period in our repair terms may be treated as unclaimed. We will use the phone number and email from your visit to reach you first.
Do you mail devices or come to my house?
No. Visits are in the shop only. Book a check-in window or walk in during open hours.